RGM168 respects the privacy of every user. This policy transparently explains how we collect, use, and protect your personal data — so you can play with peace of mind, without worrying about the security of your information.
This Privacy Policy outlines RGM168's commitment to managing users' personal information responsibly, transparently, and securely. As an online casino platform serving users in Malaysia, we understand how important your trust is. Every piece of information you share with us will be handled with the utmost care, in line with recognised best practices in data protection.
By registering and using the RGM168 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for further assistance.
RGM168 collects your personal information through several channels when you interact with our platform. This information is necessary to ensure our services run smoothly, securely, and in compliance with legal requirements.
During the registration process and platform usage, we collect the following information:
In addition to information you provide directly, our systems also record technical data when you access the platform:
Note: We never collect credit card or debit card information directly. All financial transactions are processed through secure, registered payment gateways.
Every piece of information collected by RGM168 is used for legitimate and necessary purposes. We do not use your data for any purpose unrelated to platform operations or the services you use.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Account management and login | Name, email, password | Contractual agreement |
| Deposit & withdrawal processing | Bank details, transaction records | Contractual agreement |
| Identity verification (KYC) | MyKad, photo, date of birth | Legal obligation |
| Fraud prevention & AML | IP address, account activity | Legal obligation |
| Customer support | All relevant information | Legitimate interest |
| Promotional communications (if consented) | Email, phone number | User consent |
| Platform analytics and improvement | Usage data, cookies | Legitimate interest |
We will not use your data to send marketing communications without your explicit consent. You may withdraw consent for promotional communications at any time by contacting our support team.
RGM168 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in the course of operating the platform, there are certain situations where your information may be shared with selected parties:
Our Guarantee: Every third-party partner that receives RGM168 user data is subject to a legally binding data protection agreement. They may only process data for the agreed purposes.
Your data security is rgm168's top priority. We consistently invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, leaks, or misuse.
While we take all reasonable steps, no online system can be guaranteed one hundred percent secure. We encourage you to also act proactively by using a strong password, not sharing your login credentials, and enabling 2FA on your account.
RGM168 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how users interact with our platform. Cookies are small text files stored on your device by your web browser.
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality and prevent you from logging in or completing transactions.
RGM168 recognizes and respects your rights as the owner of your personal data. You have the right to know, access, and control how your information is managed by us.
You may request a copy of all personal data we hold relating to your account. We will provide this information within 30 days of receiving your request.
If you find any inaccurate or outdated information in your profile, you have the right to request immediate correction. Please contact our customer support with the relevant supporting documents.
You may request deletion of your account and personal data, subject to the minimum record-keeping requirements mandated by anti-money laundering laws and financial regulations.
You may request that we restrict how we process your data in certain situations — for example, while you are disputing the accuracy of your data or objecting to the legal basis we rely on for processing.
For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the platform's core services.
If you are dissatisfied with how we handle your data, you have the right to file a complaint with the relevant data protection authority or directly with the rgm168 privacy team.
RGM168 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
| Data Categories | Retention Period | Reason |
|---|---|---|
| Active account records | Throughout the active account period | Operational requirements |
| Financial transaction records | 7 years after closure | AML Legal Compliance |
| KYC Documents | 5 years after closure | Regulatory obligation |
| Access and security logs | 2 years | Fraud investigation |
| Support communication data | 3 years | Service records |
| Analytics data (anonymised) | 2 years | Platform improvements |
Once the relevant retention period has expired, data will be securely deleted or anonymized using industry-standard deletion procedures. Anonymized data can no longer be linked to your identity and may be retained for internal statistical purposes.
The rgm168 platform is strictly for users aged 18 years and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete the information and close the associated account. Parents or guardians who suspect their child has registered on our platform are urged to contact the rgm168 support team without delay.
Minimum Age Requirement of 18 Years: Any attempt by a minor to register or use the rgm168 platform will result in immediate account closure and reporting to the relevant authorities if necessary.
RGM168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Any material changes will be communicated to users via a notice displayed on the platform or through the registered email address.
The "Last Updated" date at the top of this page will always be refreshed when changes are made. Continued use of the RGM168 platform after policy changes means you have accepted the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or wish to submit a request regarding your personal data, the rgm168 privacy team is ready to assist through the following channels:
We are committed to responding to every privacy-related enquiry within 3 business days. For more complex data rights requests, resolution may take up to 30 days depending on the complexity of the case.
Every transaction and login session is protected with 256-bit SSL/TLS encryption — the same level used by leading banking institutions.
Your data is never sold to advertisers or data brokers. Your data belongs to you — we only use it to keep the platform running smoothly.
Our automated security system continuously monitors account activity in real time to detect any suspicious access attempts.
Our identity verification process is designed to protect users, not just meet regulatory requirements. Your documents are stored to the highest security standards.
Requests related to personal data are responded to within 3 business days. We take user rights seriously and act without delay.
All third-party providers who access user data are bound by strict data protection agreements. There is no compromise on privacy.
With a transparent privacy policy and high-standard data protection, you can focus entirely on your gaming experience. Register a free account today and enjoy the security you deserve.